Leadership
Titlu curs: Customer Service Fundamentals: Building Rapport in Customer Relationships
- Description: Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent. This course covers how to build rapport with customers by being customer-focused. This includes being able to connect with your customers, being positive, paying close attention the customers' needs, and understanding your their feelings by empathizing with them.
- Target audience: Individuals who want to develop or refresh their customer service skills
- Estimated Duration: 1.0 h
- Lesson Objectives: • recognize behavioral examples that demonstrate a customer-focused attitude
• recognize examples of statements that demonstrate empathy
• build rapport with a customer
Compatibilitatea sistemului meu
Asigura-te ca poti parcurge cursurile SkillSoft pe acest calculator.
Reprezint o companie
Pentru a-ti oferi cea mai potrivita solutie pentru compania ta, lasa-ne datele de contact si un expert in e-learning te va cauta, fara nici o obligatie, in urmatoarele 2 zile lucratoare.
Lista serviciilor oferite companiilor →
Garantia ZF: cu Ziarul Financiar economisesti minim 10% la cursurile si serviciile de e-learning. Conditiile garantiei →
Pentru clientii noi
Atat crearea unui cont nou cat si parcurgerea oricaror cursuri demonstrative sunt gratuite.
